Olga Kusterer
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Ozon Club content platform
Ozon Club is a content platform with the mission of helping customers make more informed decisions. Its goal is to enable customers to gain a deeper understanding of brands and products on a single, comprehensive site with trustworthy content created by subject-matter experts. Prior to this project, content was scattered throughout several places, complicating a user’s experience and potentially hindering them from finding credible information. These are the gaps that Ozon Club aims to fill.
Ozon offers millions of products from hundreds of thousands of sellers. Ozon Club is the platform’s content site, targeting consumers across a wide variety of goods and services. Content is created by Ozon-verified experts and includes things like product/service selection, usage, price navigation, and reviews.
Increased Website Traffic by 30% and Boosted Sales!
Project Objective
Old blog design.
Our department was tasked with a complete overhaul the Ozon Club user interface by streamlining content to product purchases and developing an admin system for content creators to upload and edit articles. Other issues included:
My role
As the team’s Senior Product designer, my primary focus was on conceptualizing the logic of widgets, ensuring they could easily be combined and swapped. My objective was to develop an intuitive interface to upload articles that was accessible to both managers and editors across all UI layers. Throughout the process, I maintained constant communication with the development team, monitored task division, and obtained project approvals from the lead editor.
Challenges
User Research – Article Editing in Admin System
Objective: Understand how editors create and edit articles in the internal admin system and identify areas for UX improvement.
Participants:
Experience: 3–10+ years in editorial content
5 editors (3 in-house, 2 freelance)
Age range: 29–52
Methodology:
Problems Identified:
What the Redesign Solves:
Expected Outcomes:
They're watching us
20 000
Overview materialat least 20,000 unique visitors in 14 days (when announced on social networks)
35 000
Interactive material35,000 unique visitors in 14 days (when announced on social networks)
20 000
independent expertsat least 20,000 unique visitors in 14 days (when announced on social networks)
Discovery
Our research included existing interfaces of direct and indirect competitors. From this, we developed important design rules and guidelines. For example, we observed instances where content blocks extend across a long scroll, leaving considerable empty space due to excessive text. To address this, we implemented limitations on the number of characters allowed in headings and subtexts.
Other discoveries from the analysis:
These crucial details became a priority for the project.
Optimizing and Promoting Expert Content
Originally, Ozon Club did not integrate expert content with search optimization. However, it quickly became evident that expert content needed to be complemented with SEO to ensure its long-term effectiveness. To address this, we took a reversed approach: Instead of being demand-driven, our strategy was based on pre-existing articles. Ozon Club already had a plethora of written materials, and the challenge was to determine the feasibility of optimizing these texts for SEO. We began by drafting technical specifications for revision. This helped to avoid issues such as outdated topics, mismatched text volumes, and misalignment between an article and an expert. Overall, approximately half of all articles fit our strategy and were successfully revised. To promote the revised materials, we leveraged internal tools (banners, buttons, etc.) as well as the our experts’ social networks.
Dynamic widget system
Post-Redesign Examples
All content blocks were intentionally designed to ensure visual consistency, no matter where they are placed on the page. This allows authors to focus on creating content without worrying about layout decisions. Articles can be arranged in any order, and the page will still look dynamic and engaging. We tested various blocks to see which ones performed best and which drew the most user attention.
Carousel with examples of filled blocks for the homepage.Additional Pages for the Project
Admin system
The core part of this project was developing the admin system. We conducted user research with editors to gather the most popular requests, articles, and widgets. Using our design guidelines and brand styles, we refined and optimized these elements. Maintaining brand consistency—even in projects like this—was crucial. As a result, we boosted sales through articles and business recommendations, and the publication became one of the most-read online magazines after a successful social media promo campaign.
Configuring the Log.
The product shelves are inside the article.
Great opportunities for working with text and inserting photos.
The ability to crop the image to your liking in all displayed formats and for the cover of an article.
We designed a wide variety of content widgets specifically for article creation. After conducting research, we identified and implemented all essential features — including link attachments, publication counters, and visual continuity between blocks. To support editors, we illustrated how editable blocks would appear in real time, making the system intuitive and easy to use.
Setting up a log with prepared widgets. Users can select the desired widget and customize it by adding titles, text, and more.
Setting up a log with prepared widgets. Users can select the desired widget and customize it by adding titles, text, and more.
Overall, the admin panel reduced article development time while improving the layout of each page. We solved several issues with font pairing, text colors, and image rounding. Through great communication and coordination, this project was completed very quickly: Design (including editing) was completed in three weeks and development took approximately two months. Finally, by leveraging my experience from this project, I created an additional platform to help train sellers on how to work with our marketplaces: BestSeller Project
Key Learnings
This project gave me deep insight into how content impacts user engagement. I learned what types of article structures and information attract attention, and how to seamlessly integrate product cards in a non-intrusive way. We explored edge cases — like handling out-of-stock products or redesigning legacy articles — and ensured they looked intentional rather than broken. I also learned how to create flexible design solutions that support both current and outdated content without introducing visual or UX issues. Through hands-on research and testing with real editors, we validated how articles could be easily created and edited directly in our internal admin system — without relying on third-party tools.
Olga Kusterer
Main page
→
Resume
→
Ozon Club content platform
Ozon Club is a content platform with the mission of helping customers make more informed decisions. Its goal is to enable customers to gain a deeper understanding of brands and products on a single, comprehensive site with trustworthy content created by subject-matter experts. Prior to this project, content was scattered throughout several places, complicating a user’s experience and potentially hindering them from finding credible information. These are the gaps that Ozon Club aims to fill.
Ozon offers millions of products from hundreds of thousands of sellers. Ozon Club is the platform’s content site, targeting consumers across a wide variety of goods and services. Content is created by Ozon-verified experts and includes things like product/service selection, usage, price navigation, and reviews.
Increased Website Traffic by 30% and Boosted Sales!
Project Objective
Old blog design.
Our department was tasked with a complete overhaul the Ozon Club user interface by streamlining content to product purchases and developing an admin system for content creators to upload and edit articles. Other issues included:
My role
As the team’s Senior Product designer, my primary focus was on conceptualizing the logic of widgets, ensuring they could easily be combined and swapped. My objective was to develop an intuitive interface to upload articles that was accessible to both managers and editors across all UI layers. Throughout the process, I maintained constant communication with the development team, monitored task division, and obtained project approvals from the lead editor.
Challenges
User Research – Article Editing in Admin System
Objective: Understand how editors create and edit articles in the internal admin system and identify areas for UX improvement.
Problems Identified:
What the Redesign Solves:
Expected Outcomes:
They're watching us
20 000
Overview materialat least 20,000 unique visitors in 14 days (when announced on social networks)
35 000
Interactive material35,000 unique visitors in 14 days (when announced on social networks)
20 000
independent expertsat least 20,000 unique visitors in 14 days (when announced on social networks)
Discovery
Our research included existing interfaces of direct and indirect competitors. From this, we developed important design rules and guidelines. For example, we observed instances where content blocks extend across a long scroll, leaving considerable empty space due to excessive text. To address this, we implemented limitations on the number of characters allowed in headings and subtexts.
Other discoveries from the analysis:
These crucial details became a priority for the project.
Optimizing and Promoting Expert Content
Originally, Ozon Club did not integrate expert content with search optimization. However, it quickly became evident that expert content needed to be complemented with SEO to ensure its long-term effectiveness. To address this, we took a reversed approach: Instead of being demand-driven, our strategy was based on pre-existing articles. Ozon Club already had a plethora of written materials, and the challenge was to determine the feasibility of optimizing these texts for SEO. We began by drafting technical specifications for revision. This helped to avoid issues such as outdated topics, mismatched text volumes, and misalignment between an article and an expert. Overall, approximately half of all articles fit our strategy and were successfully revised. To promote the revised materials, we leveraged internal tools (banners, buttons, etc.) as well as the our experts’ social networks.
Dynamic widget system
Post-Redesign Examples
All content blocks were intentionally designed to ensure visual consistency, no matter where they are placed on the page. This allows authors to focus on creating content without worrying about layout decisions. Articles can be arranged in any order, and the page will still look dynamic and engaging. We tested various blocks to see which ones performed best and which drew the most user attention.
Carousel with examples of filled blocks for the homepage.Additional Pages for the Project
Admin system
The core part of this project was developing the admin system. We conducted user research with editors to gather the most popular requests, articles, and widgets. Using our design guidelines and brand styles, we refined and optimized these elements. Maintaining brand consistency—even in projects like this—was crucial. As a result, we boosted sales through articles and business recommendations, and the publication became one of the most-read online magazines after a successful social media promo campaign.
Configuring the Log.
The product shelves are inside the article.
Great opportunities for working with text and inserting photos.
The ability to crop the image to your liking in all displayed formats and for the cover of an article.
We designed a wide variety of content widgets specifically for article creation. After conducting research, we identified and implemented all essential features — including link attachments, publication counters, and visual continuity between blocks. To support editors, we illustrated how editable blocks would appear in real time, making the system intuitive and easy to use.
Setting up a log with prepared widgets. Users can select the desired widget and customize it by adding titles, text, and more.
Setting up a log with prepared widgets. Users can select the desired widget and customize it by adding titles, text, and more.
Overall, the admin panel reduced article development time while improving the layout of each page. We solved several issues with font pairing, text colors, and image rounding. Through great communication and coordination, this project was completed very quickly: Design (including editing) was completed in three weeks and development took approximately two months. Finally, by leveraging my experience from this project, I created an additional platform to help train sellers on how to work with our marketplaces: BestSeller Project
Key Learnings
This project gave me deep insight into how content impacts user engagement. I learned what types of article structures and information attract attention, and how to seamlessly integrate product cards in a non-intrusive way. We explored edge cases — like handling out-of-stock products or redesigning legacy articles — and ensured they looked intentional rather than broken. I also learned how to create flexible design solutions that support both current and outdated content without introducing visual or UX issues. Through hands-on research and testing with real editors, we validated how articles could be easily created and edited directly in our internal admin system — without relying on third-party tools.
Do what you love.
Love what you do.© 2025 Olga Kusterer
Migrated a website from Framer to Figma’s new beta publishing feature. Please note that this beta version has certain limitations, so some elements might not display as intended.
Olga Kusterer
Main page
→
Resume
→
Ozon Club content platform
Ozon Club is a content platform with the mission of helping customers make more informed decisions. Its goal is to enable customers to gain a deeper understanding of brands and products on a single, comprehensive site with trustworthy content created by subject-matter experts. Prior to this project, content was scattered throughout several places, complicating a user’s experience and potentially hindering them from finding credible information. These are the gaps that Ozon Club aims to fill.
Ozon offers millions of products from hundreds of thousands of sellers. Ozon Club is the platform’s content site, targeting consumers across a wide variety of goods and services. Content is created by Ozon-verified experts and includes things like product/service selection, usage, price navigation, and reviews.
Increased Website Traffic by 30% and Boosted Sales!
Project Objective
Old blog design.
Our department was tasked with a complete overhaul the Ozon Club user interface by streamlining content to product purchases and developing an admin system for content creators to upload and edit articles. Other issues included:
My role
As the team’s Senior Product designer, my primary focus was on conceptualizing the logic of widgets, ensuring they could easily be combined and swapped. My objective was to develop an intuitive interface to upload articles that was accessible to both managers and editors across all UI layers. Throughout the process, I maintained constant communication with the development team, monitored task division, and obtained project approvals from the lead editor.
Challenges
User Research – Article Editing in Admin System
Objective: Understand how editors create and edit articles in the internal admin system and identify areas for UX improvement.
Participants:
Methodology:
Problems Identified:
What the Redesign Solves:
Expected Outcomes:
They're watching us
20 000
Overview materialat least 20,000 unique visitors in 14 days (when announced on social networks)
35 000
Interactive material35,000 unique visitors in 14 days (when announced on social networks)
20 000
independent expertsat least 20,000 unique visitors in 14 days (when announced on social networks)
Discovery
Our research included existing interfaces of direct and indirect competitors. From this, we developed important design rules and guidelines. For example, we observed instances where content blocks extend across a long scroll, leaving considerable empty space due to excessive text. To address this, we implemented limitations on the number of characters allowed in headings and subtexts.
Other discoveries from the analysis:
These crucial details became a priority for the project.
Optimizing and Promoting Expert Content
Originally, Ozon Club did not integrate expert content with search optimization. However, it quickly became evident that expert content needed to be complemented with SEO to ensure its long-term effectiveness. To address this, we took a reversed approach: Instead of being demand-driven, our strategy was based on pre-existing articles. Ozon Club already had a plethora of written materials, and the challenge was to determine the feasibility of optimizing these texts for SEO. We began by drafting technical specifications for revision. This helped to avoid issues such as outdated topics, mismatched text volumes, and misalignment between an article and an expert. Overall, approximately half of all articles fit our strategy and were successfully revised. To promote the revised materials, we leveraged internal tools (banners, buttons, etc.) as well as the our experts’ social networks.
Dynamic widget system
Post-Redesign Examples
All content blocks were intentionally designed to ensure visual consistency, no matter where they are placed on the page. This allows authors to focus on creating content without worrying about layout decisions. Articles can be arranged in any order, and the page will still look dynamic and engaging. We tested various blocks to see which ones performed best and which drew the most user attention.
Carousel with examples of filled blocks for the homepage.Additional Pages for the Project
Admin system
The core part of this project was developing the admin system. We conducted user research with editors to gather the most popular requests, articles, and widgets. Using our design guidelines and brand styles, we refined and optimized these elements. Maintaining brand consistency—even in projects like this—was crucial. As a result, we boosted sales through articles and business recommendations, and the publication became one of the most-read online magazines after a successful social media promo campaign.
Configuring the Log.
The product shelves are inside the article.
Great opportunities for working with text and inserting photos.
The ability to crop the image to your liking in all displayed formats and for the cover of an article.
We designed a wide variety of content widgets specifically for article creation. After conducting research, we identified and implemented all essential features — including link attachments, publication counters, and visual continuity between blocks. To support editors, we illustrated how editable blocks would appear in real time, making the system intuitive and easy to use.
Setting up a log with prepared widgets. Users can select the desired widget and customize it by adding titles, text, and more.
Setting up a log with prepared widgets. Users can select the desired widget and customize it by adding titles, text, and more.
Overall, the admin panel reduced article development time while improving the layout of each page. We solved several issues with font pairing, text colors, and image rounding. Through great communication and coordination, this project was completed very quickly: Design (including editing) was completed in three weeks and development took approximately two months. Finally, by leveraging my experience from this project, I created an additional platform to help train sellers on how to work with our marketplaces: BestSeller Project
Key Learnings
This project gave me deep insight into how content impacts user engagement. I learned what types of article structures and information attract attention, and how to seamlessly integrate product cards in a non-intrusive way. We explored edge cases — like handling out-of-stock products or redesigning legacy articles — and ensured they looked intentional rather than broken. I also learned how to create flexible design solutions that support both current and outdated content without introducing visual or UX issues. Through hands-on research and testing with real editors, we validated how articles could be easily created and edited directly in our internal admin system — without relying on third-party tools.
Do what you love.
Love what you do.© 2025 Olga Kusterer
Migrated a website from Framer to Figma’s new beta publishing feature. Please note that this beta version has certain limitations, so some elements might not display as intended.